Privacy Policy

  1. Your Data
  2. Essential Cookies
  3. Google Analytics Cookies
  4. Third Party Cookies
  5. Refusing or Deleting Cookies

Your Data

Any information or User Content that you voluntarily disclose for posting to the Website or any of our Social Media channels including, but not limited to, user submitted pictures and competition entries, becomes available to the public – in accordance with our Terms and Conditions, available here: www.stardustandsparkle.co.uk/terms. Once you have shared User Content, or made it public, that User Content may be re-shared by us across any of our channels.

Introduction

Personal data can include:

  • Your name, address, year of birth or title
  • Debit or credit card details
  • Information about your devices, such as IP address
  • How you browse our websites
  • Details of products or services you purchase

What data do we process about our visitors?

If you register for an account on our website you will need to provide us with your full name and email address.

We do not see or store you debit or credit card details, all of our payments are handled by a third party provider.

We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting (including, where relevant, reporting aggregate information to third parties such as our advertisers). This information that we collect is statistical data about your browsing history but does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

We may also match your cookie data with third party data, and aggregate this data into interest-based segments or profiles which we use to develop our products, or serve you more relevant advertising.

We can also access information from social media activity such as when you ‘like’ the website, share content or follow us on Twitter. When you sign in to the website using social media you grant permission to the social network to share some of your details with us. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your particular social media account settings.

What do we use your data for?

  • Verifying your identity (for example when you return to the website and have already logged in).
  • Improving the design and style of the website.
  • Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these type of communications.
  • Sending you service messages about your account registration, for example if you have clicked a password reset link.
  • Enabling you to share our content with others using social media or email.
  • Communicating (and personalising such communication) with you through our newsletters, but only those you have consented to receive.
  • Administering competitions and informing you if you have been successful in any competitions or promotions.
  • Compiling customer reviews.
  • Conducting market research.
  • Sending a product to your home address.
  • Dealing with any query or complaint you submit to our customer services team. Only provide sensitive data (such as information about your health, race or religion) if you are happy to consent to our using it to manage your enquiry.

We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website

How we may contact you

From time to time we may contact you by email to give you service information.

If we have your permission we may also send you newsletters or emails about our events, subscription benefits or offers.

Occasionally we may ask you if you would like to participate in market research, or respond to you if you have made a complaint or have logged a query.

What is our legal basis for processing personal data?

Consent.

We will only use your personal data for advertising and marketing, personalisation of content and services, analytical purposes and to track ecommerce purchases if we have your consent to do so.

If you have given us consent to send you specific newsletters, you can unsubscribe from these at any time by clicking unsubscribe at the bottom of each email..

Legitimate interests.

The legitimate interest pursued by us to analyse our website traffic in order to maintain the service, for example monitoring successful page loads or error messages.

Performance of a contract

When you purchase a product or service from us, we will need to process your details in order to supply the item to you (for example, to deliver a product to your home, we would need to use your name and address).

How can you access and update your personal information?

If you are a registered user you can update your personal information by signing in to your account page. In all other cases, please contact customer services.

You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via customer services.

If you wish to contact us by telephone, our number is 01900 300103.

How long do we keep your personal information for?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

Please note that if your account appears to have not been used for 12 months, we may delete it.

If you do not read the newsletters that you have subscribed to, we will suppress your name from the relevant list after 6 months.

A record of a customer service query is retained for at least three years from the date it was submitted to us.

We retain cookie data and corresponding third party data for 12 months from when it was collected from your device.

We may need to retain your data for a longer period if there is a legal claim or if we are required to so by any regulation.

Who will we share your personal information with?

We will never disclose your personal information outside of our company

Essential Cookies

Some of the cookies we use are to enable essential parts of our site to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket.

Google Analytics Cookies

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website managers understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook Pinterest, Instagram, Youtube and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

You can find out more about Google’s position on privacy as regards its analytics service here You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.